Available on the Web at www.gateway.com/support are the following: technical support for Gateway products, live chat with a Gateway Trusted Guide, files for downloading, and e-mail support. ======================= File Description: Creative Labs Audio PCI 64D and 128D Digital Sound Card (1373 chipset) Ver 5.12.01.4037b Version: 5.12.01.4037b Operating Systems: Microsoft(r) Windows(r) 9x, Windows(r) Me, Windows NT(r) 4.0, Windows(r) 2000 Driver Part Number: 7510802 Date: 01/28/2002 ======================= Table of Contents ======================= Overview Identification Installation Removal Troubleshooting Reason for Update Applicable Part Numbers ======================= Overview This driver is for Microsoft(r) Windows(r) 9x, Windows(r) Me, Windows NT(r) 4.0, and Windows(r) 2000. It supports all 1373 sound solutions, add-in cards and integrated on the motherboards. This driver is certified with Microsoft(r) WHQL. Identification Creative Sound Blaster AudioPCI 6000734, 6000955, 6001110, 6001238, 6001502, 6001503 Motherboards with integrated 1373 chip set 2503775, 2503949, 2503985, 2503986, 2504208, 2504230, 2504262, 2504937, 2504939, 2504940, 2505085, 2505087, 2505088, 2505089, 2505276, 2505675, 2506135, 2506140, 2506141, 2507160, 2507161, 2507162, 2507163, 2508107, 2508108, 2508109, 2508110, 4000301, 4000402, 4000418, 4000431, 4000432, 4000434, 4000446, 4000469, 4000472, 4000481, 4000484, 4000485, 4000501, 4000502, 4000509 Installation Installation for Windows(r) 9x and Windows(r) Me Download the file to the desktop, and then perform the following steps. 1. Double-click the 7510802.exe file. 2. In the Win-Zip Self Extractor window, click Unzip to expand the files to C:\Cabs\7510802. 3. In the Win-Zip dialog box, click OK. 4. Close all open programs. 5. On the Start menu, click Run. 6. In the Run dialog box, type: C:\Cabs\7510802\WDM\Setup.exe. Click OK. 7. The SBSetup driver installation wizard launches. Follow the on-screen instructions to remove and install the drivers, and then restart the computer when the process is finished. Installation for Windows NT(r) 4.0 Download the file to the desktop, and then perform the following steps. 1. Double-click the 7510802.exe file. 2. In the Win-Zip Self Extractor window, click Unzip to expand the files to C:\Cabs\7510802. 3. In the Win-Zip dialog box, click OK. 4. Close all open programs. 5. Verify that Service Pack 4 or later is installed. 6. Verify that you are logged on as administrator or a member of the administrator's group for this local computer. 7. On the Start menu, click Run. 8. In the Run dialog box, type: C:\Cabs\7510802\nt4\sbsetup.exe. Click OK. 9. The SBSetup driver installation wizard launches. Follow the on-screen instructions to remove and install the drivers, and then restart the computer when the process is finished. Installation for Windows(r) 2000 Download the file to the desktop, and then perform the following steps. 1. Double-click the 7510802.exe file. 2. In the Win-Zip Self Extractor window, click Unzip to expand the files to C:\Cabs\7510802. 3. In the Win-Zip dialog box, click OK. 4. Close all open programs. 5. Verify that you are logged on as administrator or a member of the administrator's group for this local computer. 6. On the Start menu, click Run. 7. In the Run dialog box, type: C:\Cabs\7510802\WDM\Sbsetup.exe. Click OK. 8. The SBSetup driver installation wizard launches. Follow the on-screen instructions to remove and install the drivers, and then restart the computer when the process is finished. Removal Removal steps for Windows(r) 9x and Windows(r) Me 1. On the Start menu, point to Settings, and then click Control Panel. 2. In Control Panel, double-click the Add/Remove Programs icon. 3. In the Add/Remove Programs Properties dialog box, select Creative PCI Audio Drivers, and then click Add/Remove. 4. Click OK to close the dialog box. Removal steps for Windows NT(r) 4.0 1. Verify that Service Pack 4 or later is installed. 2. Verify that you are logged on as administrator or a member of the administrator's group for this local computer. 3 On the Start menu, click Run. 4. In the Run dialog box, type: C:\Cabs\7510802\NT4\Sbsetup.exe. Click OK. 5. The SBSetup driver installation wizard launches. Follow the on-screen instructions to remove the drivers, and then restart the computer when the process is finished. Removal steps for Windows(r) 2000 1. Verify that you are logged on as administrator or a member of the administrator's group for this local computer. 2. On the Start menu, click Run. 3. In the Run dialog box, type: C:\Cabs\7510802\NT4\Sbsetup.exe. Click OK. 4. The SBSetup driver installation wizard launches. Follow the on-screen instructions to remove the drivers, and then restart the computer when the process is finished. Troubleshooting Troubleshooting for Windows(r) 9x and Windows(r) Me If you have no sound from your speakers, verify that you have the correct Output Mode setting. 1. On the Start menu, point to Settings, and then click Control Panel. 2. In Control Panel, double-click the System icon. If you do not see this icon, click view all Control Panel options. 3. In the System Properties dialog box, click the Device Manager tab. 4. On the Device Manager tab, double-click Sound, video and game controllers. 5. Double-click Creative Sound Blaster AudioPCI 128D. 6. In the Creative Sound Blaster AudioPCI 128D Properties dialog box, click the Settings tab. 7. On the Settings tab, in the Output Mode list, select Digital or Analog, depending on the speakers you have, and then click OK. 8. In the System Properties dialog box, click OK. 9. If there is still no sound, follow the removal procedure, download the drivers again, and then follow the installation instructions to reload the driver. Troubleshooting for Windows NT(r) 4.0 If you have no sound from your speakers, verify you that have the correct Output Mode setting. 1. On the Start menu, point to Settings, and then click Control Panel. 2. In Control Panel, double-click the Multimedia icon. 3. In the Multimedia Properties dialog box, click the Devices tab. 4. On the Devices tab, double-click Audio Devices. 5. Under Audio Devices, double-click Audio for SB AudioPCI. 6. In the Creative Sound Blaster AudioPCI Properties dialog box, click the Settings tab. 7. On the Settings tab, in the Output Mode list, select Digital or Analog, depending on the speakers you have, and then click OK. 8. Close all open dialog boxes. Restart the computer. 9. If there is still no sound, follow the removal procedure, download the drivers again, and then follow the installation instructions to reload the driver. Troubleshooting for Windows(r) 2000 If you have no sound from your speakers, verify that you have the correct Output Mode setting. 1. On the Start menu, point to Settings, and then click Control Panel. 2. In Control Panel, double-click the System icon. 3. In the System Properties dialog box, click the Hardware tab. 4. On the Hardware tab, click Device Manager. 5. In Device Manager, double-click Sound, video and game controllers. 6. Double-click Creative Sound Blaster AudioPCI 128D. 7. In the Creative Sound Blaster AudioPCI 128D Properties dialog box, click the Settings tab. 8. On the Settings tab, in the Output Mode list, select Digital or Analog, depending on the speakers you have, and then click OK. 9. In the System Properties dialog box, click OK. 10. If there is still no sound, follow the removal procedure, download the drivers again, and then follow the installation instructions to reload the driver. Reason for Update To provide the latest Gateway supported AudioPCI WHQL driver. Applicable Part Numbers: Creative Sound Blaster AudioPCI 6000734, 6000955, 6001110, 6001238, 6001502, 6001503 Motherboards with integrated 1373 chip set 2503775, 2503949, 2503985, 2503986, 2504208, 2504230, 2504262, 2504937, 2504939, 2504940, 2505085, 2505087, 2505088, 2505089, 2505276, 2505675, 2506135, 2506140, 2506141, 2507160, 2507161, 2507162, 2507163, 2508107, 2508108, 2508109, 2508110, 4000301, 4000402, 4000418, 4000431, 4000432, 4000434, 4000446, 4000469, 4000472, 4000481, 4000484, 4000485, 4000501, 4000502, 4000509